Terms & Conditions
‘UK CBD Oils Limited’ trading as ‘ISO CBD’ |
www.isocbd.com
1. Our website
Use of this website provided by ISO CBD, (“Us”) by your business, officers and employees, (“You”) and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Use
2.1
You should always check the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2
Our website is only intended for use by adults, as defined as those aged 18 or over and who have sufficient capacity to enter into a binding agreement.
3. Account Integrity
3.1
As part of the registration process you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate and not misleading. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party or vulgar, obscene or in any other way inappropriate.
3.2
You are responsible for maintaining your own username and password via our website. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
3.3
You are responsible for your customer account and any actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
4. Product & Service Pricing
4.1
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
4.2
We reserve the right to alter all product and service pricing without notice.
4.3
You must be over 18 years old to be able to buy anything from this website.
4.4
We make no medical claims about our products.
4.5
Do not use any of our products if you are pregnant, lactating or are taking or have recently taken any sort of medication. Please seek medical advice before using any of our products if you suffer from any medical condition.
4.6
Ensure that you have assessed whether you have any allergies that may be affected by the use of our products and/or their ingredients.
5. Your Order
5.1
When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase a product or service.
5.2
Your offer is only accepted by us once we have emailed you to confirm the creation of your account and your username & password details and the product or service has been provided to you.
5.3
Product or service items not included within your account email are not included in the order and contract between you and us.
5.4
We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5
If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Subscription Period & Free Trials
6.1
After satisfactory payment of your first subscription item and supply to us of your username & password you will have access to the website, and the products and services provided by the website for your subscription period.
6.2
To avoid any disruption of service your subscription will automatically renew at the end of each subscription period.
6.3
We offer a ‘no commitment’ policy and all subscriptions can be cancelled at any time following receipt of your first subscription product. To cancel your subscription please log on to your account and cancel subscription within ‘Account Settings’.
6.4
In the event that we do not receive a subscription payment, we will automatically suspend or downgrade your account and notify you via email and allow you to update your payment details or take out a new subscription. Please note in this instance you may lose any previous discount or special offer related to your previous subscription.
6.5
For ISOPLEDGE subscribers, we will donate one hundred percent of the revenue from the product sale of your first purchase (excluding postage and packaging) to the nominated partner charity. We also pledge to donate one hundred percent of the revenue (excluding postage and packaging) to the nominated partner charity for every sixth, subsequent subscription product purchased thereafter, provided that there is no pause or cancellation of the subscription during that period.
7. Cancellation Rights, Defects and Refunds
7.1
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel your subscription.
7.2
Where your subscription grants you immediate access to any downloadable, electronic or “softcopy” goods or other electronic services of immediate value you will be required to tick the box at the checkout waiving your right to a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.3
In the case of a defective product we reserve the right to offer an additional free product or issue a partial or full refund at our sole discretion.
7.4
Where a refund is offered and accepted by you it will be made within fourteen days of receiving your acceptance of a refund.
7.5
Once a refund is issued your subscription will be terminated.
8. Content Submission
8.1
Where we allow content submission to the website by users the views expressed by any user on the website are their own and not those of ISO CBD.
8.2
As a user you agree not to do any of the following:
8.2.1
Abuse, harass, threaten, stalk, defame or in anyway seek to violate the rights of another user or third party.
8.2.2
Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libellous, profane, defamatory, racist, or in any other way inappropriate or objectionable.
8.2.3
Use or harvest data provided by other users in a way that they would object to.
8.2.4
Contact other users in ways they may find inappropriate.
8.2.5
Encourage illegal activity or activity that violates the rights of other users or third parties, whether individuals or organisations.
8.2.6
Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.
8.2.7
To pose as another user, third party or organisation or one of our employees for the purposes of obtaining user or third party information.
8.2.8
To transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.
8.2.9
Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload or otherwise hinder or compromise the safety, security or privacy of any of the services provided by or relied upon by us and other users.
8.2.10
Reframe, repurpose the website or any content on it or remove or obscure any notices or advertising provided by us on the website.
8.2.11
Load or provide access to content on the website or link to other content from the website, which infringes the trademark, patent, trade secret or any other proprietary right of a third party or infringes any intellectual property law.
8.2.12
Make commercial posts or comment spam or attempt to disguise such spam as content.
8.2.13
Send junk or spam email or emails or posts promoting pyramid schemes, chain letters or any other activity that invites users and others to participate in wasting their time and/or money.
8.2.14
Use any robot, spider, scraper or other technical means to access the website or content on the website.
8.3
The above list is not intended to be exhaustive.
9. Suspensions or Termination
9.1
We reserve the right to remove (with or without notice) content and suspend or terminate (with or without notice) the account of any user who in our sole judgment is in breach of these Terms and Conditions.
9.2
If a customer account is suspended the suspension the length of the suspension period and any reactivation will be at our sole discretion.
10. Access
We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for “down-time” or poor performance of our fileservers or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.
11. Disclaimer
11.1
We are not responsible for the accuracy of any content on the website nor any advertisements placed on the website.
11.2
We are not responsible for any links to third party websites from our website and the inclusion of any link does not imply an endorsement of a third-party website by us.
12. Customer Complaints
We endeavour to respond to all customer complaints or queries within seven working days.
13. Privacy
We take your privacy seriously. We are registered with the Information Commissioner’s Office and comply with the General Data Protection Regulation (GDPR) as well as Data Protection Act 2018. For further details please see our Privacy Policy.
14. Events outside our control
We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
15. Licence
15.1
We grant you a licence to access the content, information and services contained within our website for business use only.
15.2
This licence allows you to download and cache (using your browser) individual pages from our website.
15.3
This licence does not allow you to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
15.4
Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
15.5
Our website cannot be placed within the frame-set of another website.
15.6
Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
15.7
The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
16 Copyright
16.1
All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of ISO CBD, unless expressly acknowledged as otherwise or provided by a user as part of content submission.
16.2
The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
17. Severability
The paragraphs, sub-paragraphs and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
18. Waiver
Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
19. The Consumer Rights Act 2015
These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.
20. Your Statutory Rights
Where acting as a consumer your statutory rights are unaffected.
21. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and us. We reserve the right to change these Terms & Conditions at any time, without giving notice.
22. Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Our contact details are as follows:
UK CBD Oils Limited (Trading as ISO CBD)
Kemp House, 160 City Road
EC1V 2NX
Email: info@isocbd.com
Telephone
From within the UK: 020 7871 3843
Company registration number: 12591916
VAT registration number: 357 6473 62
